PONORA

General Terms and Conditions

For hardware, apps, digital services, subscriptions, and AI-powered features

Note on the contractual basis. These General Terms and Conditions apply together with the product, tariff and order information displayed before the conclusion of the contract as well as the additional conditions effectively included in each case. Mandatory statutory consumer rights remain unaffected.

Table of Contents

§ 1 Scope

§ 2 Definitions

§ 3 User account and minimum age

§ 4 Conclusion of contract and distribution channels

§ 5 Products and scope of services

§ 6 AI-supported functions

§ 7 Prices and terms of payment

§ 8 Subscriptions, Renewal and Termination

§ 9 Free use and free quotas

§ 10 Supply of hardware and provision of digital services

§ 11 Right of withdrawal for consumers

§ 12 Returns and refunds

§ 13 Rights of use and intellectual property

§ 14 User Content and AI Outputs

§ 15 Special Categories of Personal Data and Corporate Customers

§ 16 Permissible use and lawful recordings

§ 17 Third-party providers and platforms

§ 18 Availability, Maintenance and Updates

§ 19 Changes to Services and Terms and Conditions

§ 20 Statutory Rights in Respect of Defects and Warranty Rights

§ 21 Liability

§ 22 Data protection

§ 23 Contract duration, termination, export and consequences of account deletion

§ 24 Export control and sanctions

§ 25 Applicable law, place of jurisdiction and dispute resolution

§ 26 Final provisions

The contracting party is Ponora International GmbH, Hammfelddamm 4 A, 41460 Neuss, Germany (hereinafter “Ponora”).

These GTC, together with the product, tariff, order and other additional conditions, which were clearly indicated and effectively included before the conclusion of the contract, form the contractual basis for the purchase and use of the Ponora products and services.

§ 1 Scope

(1) These terms and conditions apply to contracts between Ponora and customers about Ponora hardware, mobile and web-based applications, digital services, subscriptions and the current AI-based features offered.

(2) These General Terms and Conditions apply to consumers within the meaning of section 13 BGB and, where expressly provided, to entrepreneurs within the meaning of section 14 BGB. For processing activities in which Ponora acts as a processor for a corporate customer, a data processing agreement under Art. 28 GDPR must also be concluded before processing begins.

(3) Deviating, conflicting or supplementary terms and conditions of the customer only apply if Ponora has expressly agreed to their inclusion in text form.

(4) Additional policies or terms—in particular the Instructions on the Right of Withdrawal, Return and Refund Policy, shipping information or product-specific terms—become part of the contract only if they were validly incorporated before the contract was concluded. The Privacy Policy provides information about data protection and is not to be understood as general consent to data processing.

(5) Mandatory statutory rights, in particular mandatory consumer rights, remain unaffected.

§ 2 Definitions

(1) "Account" means the personal user account through which Ponora services are accessed.

(2) "User" is the natural person who actually uses Ponora products or services. "Customer" is the natural or legal person who concludes the respective contract with Ponora.

(3) "Hardware" means physical recording devices and accessories offered by Ponora.

(4) "Software" means the Ponora app, the Ponora web application, device firmware and other programs provided by Ponora.

(5) "Recording" means an audio file created, imported by the user, or selected for processing.

(6) “Transcript” means the text produced automatically from an audio recording. “Speaker diarisation” means the technical assignment of segments of a conversation to speaker labels.

(7) “AI Services” means the functions offered by Ponora that are based wholly or partly on artificial intelligence or machine learning, including, in particular, transcription, summarisation and other functions expressly specified in the relevant product or plan.

(8) "User content" is in particular recordings, transcripts, notes, markings, entries, prompts, images and other content that the user creates, uploads, enters, stores, shares or has processed via Ponora.

(9) “AI Outputs” means automatically generated summaries, structured results, answers, mind maps, tasks or other results derived from User Content, to the extent that the relevant function is offered.

(10) "Subscription" means a paid contract for the continuous use of a certain range of services for the agreed billing period.

§ 3 User account and minimum age

(1) An account is required to use certain services. The user must make the information requested during registration truthful and complete and keep material changes up to date.

(2) Access data must be adequately protected and may not be permanently left to unauthorized third parties. If misuse or unauthorized access is suspected, Ponora must be informed immediately.

(3) Automated mass registrations, the use of false identities, abusive multiple accounts and the circumvention of tariff, quota, security or technical usage limits are prohibited.

(4) The Ponora services are generally aimed at people aged 16 and over. Minors may only conclude paid contracts if this is effectively possible in accordance with the applicable statutory provisions or if the necessary consent of their legal representatives is available.

(5) Where there are specific security risks, manifestly unlawful use, serious breaches of contract or a need to comply with legal obligations, Ponora may temporarily restrict or block an Account to the extent necessary and proportionate. Where legally permissible and where the purpose of the measure would not be jeopardised, Ponora will inform the user of the main reason and provide an appropriate opportunity to clarify the matter.

§ 4 Conclusion of contract and distribution channels

(1) Product presentations on the Ponora website, in apps or on platforms generally constitute an invitation to place an order, unless they are expressly marked as a binding offer.

(2) Upon completion of the respective ordering process, the customer submits a binding contract offer. Before placing an order subject to payment, the essential product characteristics, the total price, applicable taxes and additional costs as well as the conditions relevant to the contract are displayed.

(3) For contracts concluded directly with Ponora, the contract is formed by express acceptance, activation of the paid digital service, a shipping confirmation or another unequivocal declaration of acceptance. A mere acknowledgement of receipt constitutes acceptance only if expressly stated.

(4) For purchases or subscriptions via the Apple App Store, Google Play or other third-party platforms, the platform operator or another company designated there may be a contractual partner or payment processor. The information displayed at the respective time of purchase is decisive; in addition, the conditions of the platform operator may apply.

(5) Ponora may reject an order for objective reasons, in particular in the event of unavailability, obvious price or description errors, failed payment, concrete suspicion of fraud or abuse or if mandatory legal requirements conflict with the service.

(6) The acceptance of the GTC, the confirmation of acknowledgement of the privacy policy and any voluntary consent to optional data processing are legally separate processes.

§ 5 Products and scope of services

(1) The type, scope, essential characteristics, technical requirements, compatibility and usage limits of the service owed are set out in the product description, plan overview and order confirmation shown when the contract is concluded.

(2) Depending on the product and plan, the current scope of services may include, in particular, recording or importing audio, AI-supported summaries, title suggestions, highlighting key content, mind maps, task lists, keywords, sharing summaries and results, and export functions. Other functions are owed only if expressly stated in the specific offer.

(3) Certain functions require an internet connection, a compatible device, a supported operating system or a current software or firmware version. Technical requirements will be indicated appropriately before the contract is concluded or before the function concerned is used.

(4) Displays of device battery, storage or synchronisation status may show the last status transmitted by the device or app and need not be updated in real time.

(5) Ponora may continue to develop user interfaces, technical processes, algorithms and models, provided this does not materially impair the contractually agreed core service without objective grounds and the statutory requirements governing changes to digital products are observed.

§ 6 AI-supported functions

(1) AI-supported functions generate results automatically based on statistical models and the respective processed user content or input.

(2) Transcripts and AI outputs may be incomplete, inaccurate, misleading, or factually incorrect. The quality may depend in particular on speech, pronunciation, noise level, microphone quality, overlapping voices and the quality of the source material.

(3) Before sharing, publishing or using AI Outputs for important decisions, the user should compare them with the source material and the actual context.

(4) Ponora does not provide medical diagnoses or treatment, or legal, tax, investment, financial or other regulated professional advice, through AI functions. AI Outputs must not be used as the sole basis for decisions that significantly affect individuals.

(5) Speaker separation is used to structure conversation contributions. Unless a separate identification function is expressly offered and lawfully activated, technical speaker labels are not provided as proof of identity of a natural person. Users may assign a name to a technical speaker label themselves; that information then originates from the user. For recordings exceeding a technically defined maximum duration, speaker separation may be omitted automatically.

(6) Ponora may replace the technical providers or models used for AI functions if the agreed core function is maintained and the applicable information, data protection and change requirements are met.

(7) These General Terms and Conditions do not grant Ponora general permission to use user recordings or transcripts to train general AI models. Processing for data protection purposes is governed by the applicable Privacy Policy.

§ 7 Prices and terms of payment

(1) The prices, currencies, taxes, shipping costs and other charges displayed immediately before the order is completed apply. Consumers are shown total prices including statutory VAT where VAT is due and can be determined.

(2) The payment methods available in the respective distribution channel are displayed during the ordering process. Direct payments to Ponora are processed via Stripe and may include, in particular, card payment and SEPA direct debit. PayPal is available only for one-off purchases in the shop, not for subscriptions. Purchases and subscriptions through the Apple App Store and Google Play are processed via the respective platform.

(3) One-time payments are due at the time indicated in the order process or in the order confirmation. Subscription fees are charged according to the selected billing cycle.

(4) In the event of a failed, reversed or unauthorized payment, the customer remains obliged to pay undisputed amounts due and legally permissible necessary costs. Ponora may limit paid services to a proportionate extent until clarification.

(5) Discounts, vouchers and promotions are only valid within the conditions expressly communicated in each case and can, unless otherwise stated, not be paid out or transferred.

§ 8 Subscriptions, Renewal and Termination

(1) Ponora offers monthly and annual subscriptions, as far as indicated in the respective sales channel. Price, scope of services, billing cycle and any minimum term result from the tariff information displayed before the conclusion of the contract.

(2) Subscriptions renew automatically in accordance with the terms shown when the contract was concluded unless terminated in due time. Recurring charges are generally made according to the cycle determined by the date and time of the original payment and settlement.

(3) In principle, access to the paid services only ends at the end of the billing period already paid. Until then, the paid services can continue to be used.

(4) With an upgrade, the higher rate can take effect immediately according to the logic displayed in the ordering or change process. A downgrade will generally take effect at the end of the current tariff period, unless otherwise indicated in the respective distribution channel.

(5) After ordinary termination, an annual subscription remains available until the end of the annual period already paid for.

(6) Subscriptions concluded through the Apple App Store or Google Play are generally managed and terminated through the relevant platform. The user must use the account functions provided by Apple or Google, as applicable.

(7) For subscriptions concluded directly through the Ponora website, cancellation is possible after logging into the user account via the “Manage subscription” section. It takes effect at the end of the already paid billing period. Mandatory statutory cancellation rights remain unaffected.

(8) An ordinary termination does not in itself constitute a claim to a proportional refund of fees already paid, unless mandatory law or an expressly included reimbursement regulation provides otherwise.

§ 9 Free use and free quotas

(1) Ponora may provide registered users with free use of certain services and features. The applicable scope and the free quota are displayed in the app, on the website or in the current tariff description.

(2) The free quota is renewed according to the cycle applicable to the user. This cycle is based on the reference date recorded for the account, derived from the start of a subscription. If no such reference date exists for an account, in particular because it has never had a subscription, the cycle corresponds to the calendar month and begins on the first day of the month.

(3) Unused free quotas will not be transferred to the next billing cycle, unless expressly stated otherwise in the specific offer.

(4) The free minute quota is consumed by the duration of transcribed audio data; it is recorded after successful transcription. Summaries do not consume any additional minute quota; depending on the plan, they are configured as a feature entitlement or with their own count-based quota.

(5) The free quota is always assigned to the account: multiple devices connected to the same account share this quota. If the last qualifying device is removed, the change takes effect only at the beginning of the next cycle.

(6) After the termination of a paid subscription, the account generally falls back to the then available free scope of services at the end of the paid tariff period, insofar as one is offered.

(7) Ponora may adjust or discontinue the scope of free services for future billing periods for objective reasons. Services already promised for a current period of time will not be withdrawn retroactively. There is no entitlement to the provision of a specific free quota permanently unchanged.

§ 10 Supply of hardware and provision of digital services

(1) Delivery areas, estimated delivery times, shipping methods, shipping costs, tracking and, if applicable, customs and import information are displayed in the ordering process or in the effectively included shipping information.

(2) Delivery dates are only binding if they have been expressly agreed as binding. Legal rights in case of delay in delivery remain unaffected.

(3) For consumers, the transfer of risk is based on the mandatory statutory provisions. The handover to a carrier selected by Ponora does not lead to an early transfer of risk for consumers alone.

(4) Depending on the offer, digital services are provided by activation in the account, platform confirmation or other electronic access.

(5) The customer should report recognisable transport damage as soon as possible so that Ponora can check claims against the transport service provider. A late notification does not restrict the legal rights of consumers to defects.

§ 11 Right of withdrawal for consumers

(1) Consumers may have a statutory right of withdrawal for distance contracts. The content of that right, the applicable period and when it begins, how to exercise the right, statutory exceptions, and the model withdrawal form are set out in the separate Instructions on the Right of Withdrawal provided before the contract is concluded.

(2) These General Terms and Conditions do not replace the Instructions on the Right of Withdrawal required by law. Different statutory rules may apply to hardware, digital content, digital services and combined contracts.

(3) If a consumer requests that a paid service begin during the withdrawal period, Ponora will obtain the declarations required by law. For digital content not supplied on a tangible medium, the right of withdrawal may expire early only if the statutory requirements are met.

§ 12 Returns and refunds

(1) Details on returns, refunds and channel-dependent processes can be found in the return and refund policy, which is effectively incorporated in each case, as well as from mandatory law.

(2) In the event of a statutory withdrawal, exercise of the right of withdrawal is not conditional on the goods being unopened, unused or in their original packaging. An obligation to compensate for diminished value may arise only under the statutory conditions, particularly where handling of the goods went beyond what was necessary to establish their nature, characteristics and functioning.

(3) For purchases through Apple, Google or other third-party platforms, the processing of a refund can be carried out according to the rules of the respective platform operator, provided that the latter controls the payment and refund.

(4) Mere subjective dissatisfaction with an individual AI Output that was technically generated as agreed and within the agreed scope of functions does not automatically give rise to a right to reimbursement. Statutory rights in the event of defects or non-conformity with the contract remain unaffected.

§ 13 Rights of use and intellectual property

(1) All rights to Ponora software, firmware, websites, documentation, trademarks, logos, designs and other content provided by Ponora remain with Ponora or the respective rights holders.

(2) For the duration and in the scope of the respective contract, the user receives a simple, non-exclusive, non-transferable and non-sublicensable right to use the software provided, insofar as this is necessary for the use in accordance with the contract.

(3) Without express permission, Ponora software and services may not be rented, loaned, resold, made publicly available or used to provide a third-party service, unless otherwise permitted by mandatory law.

(4) Reverse engineering, decompilation or disassembly is only permitted to the extent permitted by law. Technical protective measures and information on rights may not be circumvented or removed inadmissibly.

(5) For open source components, the applicable open source licenses apply.

§ 14 User Content and AI Outputs

(1) The user retains all rights to User Content that they provide. Ponora does not acquire ownership of that content through its upload or processing.

(2) For the duration of the contract, the user grants Ponora the technically necessary, non-exclusive rights to store, transmit, reproduce, technically convert, transcribe and analyze user content, insofar as this is necessary for the provision of the functions selected by the user. This includes the necessary processing by service providers.

(3) This granting of rights does not allow any use of recordings, transcripts or other user content for the training of general AI models that is separate from the specific provision of services.

(4) The user may provide or have content processed only if authorised to do so and if this does not infringe third-party rights, particularly personal rights, data protection rights, copyright, trade-secret rights or other intellectual property rights.

(5) Insofar as legally permissible and the rights of third parties do not conflict, the user may use AI outputs for his own purposes. AI outputs may be similar or identical to independently generated content from other users or third parties; Ponora does not grant exclusivity.

(6) Before publishing or commercially using AI Outputs, the user must review their factual accuracy, legal permissibility and any third-party rights.

§ 15 Special categories of personal data and corporate customers

(1) Recordings and transcripts may contain special categories of personal data within the meaning of Art. 9 GDPR. These General Terms and Conditions do not themselves provide a legal basis for processing such data.

(2) Anyone who uses Ponora for content with special categories of personal data must check whether the specific processing meets the necessary conditions and, if applicable, an exception pursuant to Art. 9 para. 2 GDPR.

(3) For corporate customers, Ponora’s role under data protection law depends on the processing activity concerned and the actual decision-making powers. Where Ponora processes personal data exclusively on the customer’s documented instructions, the parties will conclude a data processing agreement under Art. 28 GDPR.

(4) The data protection role of the customer and Ponora is to be determined for each relevant processing operation on the basis of the actual purposes and means. A general classification for all data processing is not the subject of these GTC.

(5) Ponora may suspend execution of a customer instruction to the extent necessary and inform the customer if, on the basis of a reasonable assessment, the instruction infringes applicable data protection law, to the extent legally permissible.

§ 16 Permissible use and lawful recordings

(1) Ponora may only be used for lawful purposes. In particular, criminal offenses, fraud, harassment, unauthorized surveillance, the spread of malicious software, attacks on systems, the circumvention of security measures and other illegal uses are inadmissible.

(2) The recording of the non-publicly spoken word may be subject to statutory restrictions. In Germany, unauthorised recording of the non-publicly spoken word may, in particular, be punishable under section 201 StGB. Before recording, the user must determine which legal requirements apply and ensure that any necessary consent or other legal basis is in place.

(3) To the extent required by law, the user must inform the participants concerned about the recording, upload, transcription, AI processing, sharing and export.

(4) Ponora may provide hints, templates or other aids for participant information. These aids do not replace the legal examination of the specific recording context by the user.

(5) In the event of concrete indications of illegal or seriously infringing use, Ponora may limit functions to the necessary and proportionate extent, prevent sharing or temporarily block an account and fulfill legal information or cooperation obligations.

§ 17 Third-party providers and platforms

(1) Ponora may use external infrastructure, language processing, AI, e-mail, payment, hosting, logistics or other service providers to provide the agreed services.

(2) Where third-party providers process personal data on Ponora’s behalf, their use, purposes, data categories and processing locations are governed by the Privacy Policy and, where applicable, a published list of processors or sub-processors.

(3) If a third-party provider is an independent controller or an independent contractual partner, such as an App Store or a payment service provider in its own role, its own contract and data protection conditions may apply in addition.

(4) Ponora may replace third-party providers for technical, quality-related, security, legal or economic reasons, provided that the agreed core service is maintained and applicable information, amendment and data protection obligations are met.

(5) A failure by a third-party provider does not automatically release Ponora from its own mandatory statutory or contractual obligations. Responsibility is determined by the respective sphere of control and the applicable law.

§ 18 Availability, maintenance and updates

(1) Ponora strives to provide the services reliably. However, unless expressly agreed otherwise, no uninterrupted, completely error-free or identical availability in each country or on each device is promised.

(2) Maintenance work, security updates, capacity limits, communications network disruptions, third-party outages, force majeure, or other technical causes can lead to temporary limitations.

(3) Planned maintenance work with likely significant effects will be announced, as far as reasonably possible, with reasonable notice.

(4) Ponora may temporarily restrict functions if this is necessary to prevent specific security risks, to maintain system integrity, to protect user data or to comply with legal obligations.

(5) Users should install security or contract-relevant updates promptly. Legal update obligations of Ponora, in particular towards consumers for digital products and goods with digital elements, remain unaffected.

(6) Unless there is a separate individual agreement, these terms and conditions do not contain a commitment to a certain percentage of availability, reaction time or recovery time.

§ 19 Changes to Services and Terms and Conditions

(1) Ponora may customize services for objective reasons, in particular due to technical development, security requirements, abuse prevention, legislative changes, changes to essential third-party providers or necessary product maintenance.

(2) Changes to digital products for consumers that go beyond what is necessary to maintain conformity with the contract will be made only within the limits permitted by law and subject to the statutory information and termination rights.

(3) If a change leads to a more than minor impairment of access to or use of a digital product, Ponora will inform consumers, to the extent required by law, on a durable data carrier about the type and time of the change as well as any right to terminate the contract free of charge.

(4) Price changes or other material contractual changes for existing contracts will only be made on a valid contractual or legal basis. Where explicit consent is required, mere continued use of the Service does not replace this consent.

(5) Editorial corrections, clarifications without adverse legal effect and purely technical changes without influence on core contractual services can be made without separate consent.

§ 20 Rights to defects and statutory warranty

(1) Consumers are entitled to the statutory defect rights for goods, digital content, digital services and goods with digital elements.

(2) Ponora provides the updates required by law, including security updates, for the legally required period and informs users about them to the extent necessary.

(3) An additional manufacturer's warranty or other commercial warranty only applies if it has been expressly stated. Legal rights to defects are not restricted by this.

(4) For transcription and AI Outputs, input quality, speech, accent, background noise and overlapping speech may affect the results. An isolated imperfect result does not, by itself, constitute a defect if the contractually promised function is provided properly overall; expressly promised characteristics and statutory conformity requirements remain unaffected.

(5) Special inspection, objection, limitation or liability regulations applicable to entrepreneurs require, as far as necessary, a separate effective agreement.

§ 21 Liability

(1) Ponora is liable without limitation for intent and gross negligence.

(2) For damages resulting from injury to life, body or health as well as for mandatory liability according to product liability law and from expressly assumed guarantees, the statutory provisions apply without limitation.

(3) In the event of a slightly negligent breach of essential contractual obligations, the liability is limited to the foreseeable damage typical of the contract at the time of conclusion of the contract. Essential contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the customer may regularly rely.

(4) To the extent permitted by law, Ponora is not liable for damage arising exclusively from circumstances outside its own sphere of responsibility, particularly an unlawful recording by the user, incorrect input for which the user is responsible, or use of visibly unreviewed AI Outputs contrary to these General Terms and Conditions. Ponora’s own breaches of duty remain unaffected.

(5) Exclusions of liability or notices in connection with AI services do not limit mandatory statutory rights to defects or other indispensable claims.

(6) The above liability regulations apply accordingly in favor of the legal representatives, employees and vicarious agents of Ponora.

§ 22 Data protection

(1) Ponora processes personal data in accordance with applicable data protection law. Details of purposes, legal bases, data categories, recipients, international transfers, storage periods and data-subject rights can be found in the applicable Privacy Policy.

(2) Acknowledging the Privacy Policy does not constitute general consent to all data processing. Where consent is required for particular optional processing, it will be obtained separately and may be withdrawn in accordance with the statutory requirements.

(3) Where Ponora acts as processor for a corporate customer, the data processing agreement concluded before processing begins also applies, including the agreed technical and organisational measures.

(4) These General Terms and Conditions do not constitute the complete information required under Articles 13 or 14 GDPR.

§ 23 Contract duration, termination, export and consequences of account deletion

(1) One-time purchase contracts end with full performance. Free accounts exist until effective termination. The term of subscriptions is based on § 8 and the tariff information displayed at the conclusion of the contract.

(2) The user may initiate Account deletion through the functions provided in the product. Under the current product logic, a 30-day withdrawal and recovery period applies to Account deletion requests, during which the deletion instruction may still be withdrawn.

(3) During this 30-day period, the user may use the export functions provided in the product. In the web application, the formats PDF, DOCX, TXT and Markdown are available for notes, DOCX, TXT and Markdown for transcripts, and PNG and Markdown for mind maps; in the mobile app, PDF, DOCX, TXT and Markdown are available, with no PDF for transcripts, whereby DOCX export requires a recording synchronised to the cloud, and mind maps are available as PNG or Markdown. Tasks are output together with their associated notes only when exporting via the mobile app; the server-generated export contains the title, transcript and summary.

(4) In the app, export is available via the share or export section of the recording details, and on the web via the export section in the header of the recording detail page. The current functionality of the user interface is authoritative. This export of individual content is distinct from your right of access (Article 15 GDPR) and right to data portability (Article 20 GDPR); these rights may be exercised at any time via support@ponora.ai.

(5) After the 30-day period has expired, Account recovery and export through the Account are no longer available. The deletion process is then initiated in accordance with the applicable technical deletion procedures. Statutory retention obligations, technically necessary backup cycles and the exceptions described in the Privacy Policy remain unaffected.

Individual proof and log data may remain after completion of erasure, in particular a record of the erasure operation with a pseudonymised user identifier, logs concerning use of AI functions, and system and security logs. Details and the associated legal bases are set out in the Privacy Policy.

(6) According to the current product architecture, the deletion of a complete recording can lead to the removal of the transcripts and derived results associated with this recording. If individual data components cannot be deleted separately, the user interface should transparently display the extent of the deletion.

(7) Invoice, tax and other documents subject to statutory storage may continue to be stored for the period prescribed by law and limited to the respective legal purposes.

(8) Further details concerning personal data, backups, logs and recipients are governed by the Privacy Policy and the storage and erasure rules described there.

§ 24 Export control and sanctions

(1) Customers must not use, resell or transfer Ponora products or technologies in a way that infringes applicable mandatory export-control, sanctions or embargo regulations.

(2) If the performance of a contract would necessarily violate such regulations, Ponora may refuse, suspend or terminate the affected service to the extent necessary and proportionate. As far as legally permissible, the customer will be informed about the measure.

(3) This provision does not oblige consumers to provide general compliance assurances beyond ordinary purchase and use.

§ 25 Applicable law, place of jurisdiction and dispute resolution

(1) The law of the Federal Republic of Germany applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, the mandatory protection provisions of the state of their habitual residence remain unaffected, insofar as they may not be waived by the choice of law.

(2) For consumers, the rules of statutory jurisdiction apply. A place of jurisdiction at the registered office of Ponora is only agreed with merchants, legal entities under public law, special funds under public law or in other legally permissible cases.

(3) Information on whether and to what extent Ponora is willing or obliged to participate in dispute-resolution proceedings before a consumer arbitration board will be provided in accordance with the applicable statutory information duties in the Legal Notice or another suitable place.

(4) The former online dispute resolution platform of the European Union is not listed as an active dispute resolution channel.

§ 26 Final provisions

(1) Individual agreements and effectively included product-specific conditions take precedence over these terms and conditions in the event of a conflict.

(2) Should any provision of these GTC be wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision is replaced by the statutory regulation; mandatory transparency and consumer protection requirements remain unaffected.

(3) Ponora may only transfer rights and obligations from a contract to the extent permitted by law. Consumer rights may not be unreasonably affected by this; statutory rights of objection or termination remain unaffected.

(4) Contract-related communications may, to the extent permitted by law, be made by e-mail, via the account or on another suitable durable data carrier. Users should keep their contact details up to date.

(5) The version incorporated into a contract remains authoritative for that contract unless a later amendment is effectively agreed or ordered by law. Current versions are provided with a version number and date.

Contact

Ponora International GmbH

Hammfelddamm 4 A

41460 Neuss, Germany

Email: support@ponora.ai

Website: https://ponora.ai